Refund policy

Return & Refund Policy – International Orders

At Rx & Wellness, patient safety, product integrity and regulatory compliance are our highest priorities.
Due to the sensitive and regulated nature of pharmaceutical and healthcare products, we follow a strict No Return & No Refund Policy for all international orders.

No Returns & No Refunds

Once an international order has been dispatched, it cannot be cancelled, returned, exchanged or refunded under any circumstances.

This policy applies to:

Prescription medicines

Over-the-counter medicines

Wellness supplements

Medical and healthcare products

Why Returns Are Not Accepted

Pharmaceutical products are governed by strict international safety and regulatory guidelines.
Allowing returns would compromise:

Patient Safety
Medicines cannot be resold once they leave our controlled supply chain, as storage conditions cannot be verified.

Regulatory Compliance
International pharmacy regulations prohibit re-dispensing returned medicines.

Product Integrity
Temperature, humidity and handling conditions are critical for medicine effectiveness.

Counterfeit Prevention
Prevents tampering and ensures only genuine medicines reach patients.

Public Health Protection
Returned medicines may pose a risk to other patients.

Order Responsibility

Customers are responsible for:

Providing accurate prescription and shipping details

Ensuring import regulations of their country are followed

Confirming product suitability with their doctor before ordering

Once an order is confirmed and dispatched, it is considered final and binding.

Customs & Import Regulations

Rx & Wellness is not responsible for:

Customs delays

Import restrictions

Duties, taxes or clearance issues

Seizure by customs authorities

No refunds will be issued in such cases.

Damaged or Incorrect Shipments

In the rare event of a manufacturing defect or transit damage,
please contact us within 48 hours of delivery with clear photographs.

We will review the case and assist as per regulatory guidelines.

Acceptance of Policy

By placing an international order with Rx & Wellness,
you agree to this Return & Refund Policy in full.